CSH Protocols Subscriber Help & Information:

Frequently Asked Questions about Institutional Subscriptions

1. My institution has a subscription to CSH Protocols, but I'm not able to see full-text protocols. I'm prompted for a username and password. Why is this happening?

   When this happens, the IP address for your machine is not being recognized by our computer. This failure is caused by one of three things:

   Your institutional subscription has not yet been activated

   The person who "activated" the online subscription did not enter in all needed IP addresses for your institution

   The person who "activated" the online subscription does not realize that some subnets of your institution are routed through a proxy server

   What should I do?

   1. Send us cshpress{at}cshl.edu so we can begin to diagnose the problem.
   2. Talk to your librarian, and let them know you are having trouble.

2. Who from my institution can access CSH Protocols?

   A subscription allows for unrestricted Internet access from your institution. Any user connecting from an authorized computer on your institutional network will be allowed access to CSH Protocols.

3. How does access work?

   When someone attempts to use CSH Protocols, our server checks to see if the requesting computer is within the list of internet IP address provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional subscribers, there are no usernames or passwords to remember, and there is currently no limit on the number of readers from your institution who may access CSH Protocols simultaneously.

4. What subscription packages are available?

   Institutional Subscribers have access to:

   Tables of contents, full-text searching, full-text display, Product Protocols, and Kits. Access is limited to computers within a particular set of Internet IP addresses.
   [Subscribe or request free trial access]

5. How can I tell if my institution has subscribed to CSH Protocols?

   If your institution has a subscription, you will automatically have access to the tables of contents, abstracts, full-text searching and full-text display, Product Protocols, and Kits. You will also see a button at the top of the page confirming you're signed in as part of an institution.

6. How can I access CSH Protocols if I don't have access through an institutional subscription?

   If your institution does not subscribe, you can purchase individual protocols via our Pay per Protocol system. You can also request that your librarian set up a trial access period.
   Subscribe or request free trial access

Still have questions?

For further information, please contact Cold Spring Harbor Laboratory Press

Office hours 9am-5pm EST
Cold Spring Harbor Laboratory Press
500 Sunnyside Blvd.
Woodbury, NY 11797, USA
Phone: 800-843-4388 (North America); 516-422-4100 (other locations)
Fax: 516-422-4097
cshpress{at}cshl.edu